Service Engineer

Define and visualize your service and maintenance processes and resources with the Service Engineer Role on the 3DEXPERIENCE Platform

The DELMIA 3DEXPERIENCE Service Engineer (SEN) Role is a dedicated application that addresses the needs of complex product and servicing of Maintenance, Repair, and Operations (MRO) activities.

It enables designers, manufacturing engineers, and service process engineers to work on a single configured 3D model, each with their own view tailored to their needs. This role can be used in conjunction with other existing DELMIA roles such as Process Simulation Analyst to perform disassembly and re-assembly simulations, or Work Instructions Designer to generate graphical work instructions for the service process.

DELMIA Service Process Structure

DELMIA Service Process Structure

Service Engineer Benefits

Manage the Service Bill of Materials with up-to-date data

Using the Product Engineering Items structure (aka Product Structure or EBOM) as input, the User can define which items need to be managed for a Service order by specifying serviceable items for the execution of Maintenance tasks. The Service Items structure can be maintained over time by keeping track of Product Engineering evolutions and identifying the changes on the service items structure.

Leverage up-to-date engineering data to build Maintenance Tasks

Using the Service Items structure (aka Service Bill of Materials) and Maintenance Requirements as input, the user is able to define all necessary Maintenance Tasks Activities to describe all the steps of the Service Process and specifying consumed Items and associated pre-defined Requirements to be fulfilled.

Plan and manage service resources

The user associates all necessary service resources such as tools, parts, worker skills, etc. during the Maintenance Tasks (MT) definition.

Capitalize and re-use maintenance practices across the enterprise

Maintenance tasks can be standardized, stored in the 3DExperience Platform and organized in catalogs. The data is indexed based on tags and re-used directly as-is or as a template to be adapted for a new one.

Visualize the service process in 3D

Leveraging 3D, the user can easily identify the parts and visualize how the product would look at each process step, then facilitate the maintenance tasks activities.

DELMIA Service Process

DELMIA Service Process

Service Engineer Highlights

Service BOM and Maintenance Tasks definition leveraging 3D data

Using the Engineering items CAD data, users are able to build the service items structure and related maintenance tasks with direct 3D feedback for part identification and process step synchronization.

Consistent model to define and update Maintenance Routings and Operations

The 3DEXPERIENCE Platform provides all necessary capabilities such as Life Cycle Management, Change Management, Configuration Management, Issue Management, Relation Explorer, etc… all applicable on the dedicated Service data model for an efficient process throughout the product lifecycle.

Related Software


DELMIA is a Global Industrial Operations software that specializes in digital manufacturing and manufacturing simulation.



Connect with other 3DEXERIENCE roles and take advantage of the virtual twin for the entire enterprise

Virtual Commissioning PLC Testing
Collaborative Operations

DELMIA 3DEXPERIENCE Operations vision that enables a common understanding for all stakeholders.

This solution provides a holistic, model-based, and data-driven digital backbone that breaks down the silos between diverse functional users from engineering, operations, and supply chain.

DELMIA Virtual Factory
Combine Virtual and Real worlds

Virtual Twin Experience on the cloud is an executable virtual model of a physical system which brings in learning and experiences taken from the real world processes to update the digital twin model.

Achieving this closed-loop capability is the full realization of benefits to be gained from the convergence of the Virtual and Real Worlds

Operations management
Manufacturing Line Design

Manufacturers of any size can adopt new processes and systems that reduce design incompatibilities between sales and engineering.

Using DELMIA 3D technology in a single platform, OEM line manufacturers can demonstrate the final product design and performance in an immersive experience that raises the customer’s level of satisfaction.


The 3DEXPERIENCE platform provides a Safe, Social, Connected, Informed and Structured environment for team leaders, project managers and other professionals who want to manage data on the cloud and collaborate without constraints.

Safe: Customer controlled access. Transparent cloud backup. Encrypted communication protocols. Data always safe-no overwrite, no loss of data.

Social: Integrated structured and unstructured collaboration tools enabling social innovation. Collaborate on product design or engage with your stakeholders early in product development.

Connected: Every user always connected to a single, common database. Access data anywhere, anytime, on any device. Review and markup models.

Informed: Choose from the widget library, Create and share Dashboards. Get the latest information about your product development. Always have access to your latest data.

Structured: Zero overhead data management - store and manage data across collaborative spaces, share information in communities. Find indexed data faster by using tags, custom search, etc.

Interested in the Service Engineer 3DEXPERIENCE Role?

Contact us and get your questions answered today.

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